Understanding Your High Bill

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In this page, we have prepared information to help you understand your bill and the installment payment advisories.

We ask for your patience for any inconvenience you may have experienced regarding your electricity bills as we try to reach your areas in a timely manner while abiding by localized guidelines. Rest assured that your next billing will be based on actual reading. Rest assured that Meralco is committed to serving our customers with due diligence and transparency.

You will only be billed for what you consumed.

For customers whose meter reading resumed in May after ECQ (bills dated May 1 to 22)

Click here for top concerns

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Click here for our letters to customers (English)

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Click here for our letters to customers (Taglish)

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For customers whose meter reading resumed in May after ECQ (bills dated May 23 to 31)

Click here for top concerns

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Click here for our letters to customers (English)

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Click here for our letters to customers (Taglish)

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For customers whose meter reading resumed in June after ECQ

Click here for top concerns

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Click here for our letters to customers (PDF)

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The information below will be updated in the next few days.

Updated as of September 4, 2020. Subject to change without notice.

I got my May bill today. How come the total amount due is double or more than my April bill?

Since some meters were not read during the ECQ period, some March and all April bills were estimated based on the past 3 months’ average daily consumption following the Distribution Services and Open Access Rules (DSOAR) issued by the ERC.

These past 3 months- December 2019, January 2020 and February 2020, were considered “low consumption” months as these were significantly cooler months compared to the summer months of March, April and May.

Estimated Month	Basis of Estimation (based on average daily consumption)
March 2020 April 2020	December 2019, January 2020, February 2020 January 2020, February 2020, March 2020

Estimated Month

Basis of Estimation
(based on average daily consumption)

March 2020

April 2020

December 2019, January 2020, February 2020

January 2020, February 2020, March 2020

Aside from these, the following factors may have affected your May bill:

Increased consumption during ECQ.

More people are at home, so appliances are switched on most of the time, especially fans and aircons. Homes which have aircons would use 4 to 8 hours per day before ECQ, and may be using it for 12 to 24 hours per day in ECQ. There is also increased use of the TV, washing machine, computer, game console, etc. Refrigerators that are full and opened more frequently will also increase consumption.
High Heat Index and temperature that will increase consumption. (max so far for 2020 is at 37.3⁰C with Heat Index of 42⁰C)

When the heat index or temperature outside is high, appliances with compressors like air conditioners and refrigerators work harder. So even if you use it for the same duration, your consumption will be higher. Meralco Powerlab estimates that there is a 25% to 40% increase in electricity consumption during summer months even without increasing usage.

With increased use, the consumption goes up proportionately. Refrigerators also have compressors and are also affected, but to lesser degree.
The addition of your March and April actual consumption versus the estimates for the same months.

For meters we have read, we are able to reflect in your May bill:
1. Your actual consumption for May
2. Actual consumption for March and/or April less the estimates for the same months, based on the past 3 months’ average daily consumption.

How did you compute for my May bill?

Below is a sample computation with reference to February and May 2020 bills.

Meter was read in May and the actual meter reading was 12973.

Previous meter reading was done in February with an actual meter reading of 12720.

February Bill

May Bill

The total actual kWh consumption from Feb 2020 to May 2020 was 253 kWh.

Pres Rdg in May	12973
Pres Rdg in February	12720
*Difference*	253	kWh This is your March to May consumption

What if I already paid for my estimated bills? Where can I find it reflected?

In the letter that we sent out in July explaining the May bill, you will find the following:

Sample Breakdown of the actual consumption per month:

Payments made for the following bills as of July 2020 are noted down below:

Remaining Total Outstanding Balance (Total Bill Amount minus Total Amount Paid) is PhP 0.00.

In case you want to avail of the installment plan, Meralco will refund the payments to you at the Meralco Business Center upon presentation of your proof of payment and proper identification or authorization. The refunded amount will then be treated as unpaid balance and will be included in your installment plan.

The total kWh consumption under the May 2020 bill will still be pro-rated to compute for the average consumption for the particular months.

Thereafter, the corresponding ERC-approved charges for the particular month will be applied. The resulting amount would be the final amount due under the May 2020 bill. Any adjustment, upward or downward, will be reflected in the August 2020 bill.

I did not change usage of appliances, particularly aircon. How come my consumption still increased?

Appliances such as aircons and refrigerators are affected with temperature changes. Temperatures now are at record high (max so far for 2020 is at 37.3⁰C with Heat Index of 42⁰C. Compressor works harder because of the warmer outside temperature.

Based on Meralco Power Lab tests, for every one (1) degree increase in outside temperature, there’s a corresponding 11% increase in aircon consumption.

Table below illustrates aircon consumption behavior at different outside temperatures:

	Ave. Outside Temperature (◦C)
	Season
	Summer	Cool
Daytime	35.5	32.5
Nighttime	31.0	29.0

Ave. Power Consumption (watts)
Season
Summer	Cool
745.7	569.4
593.6	432.1

Based on a 1.0hp window-type, conventional unit

So even if you use your aircons for the same number of hours, aircon consumption will still increase by 25% - 40% during summer vs Feb or cool months.

My bill date is from May 1 to 22. Does Meralco have an installment plan for ECQ bills (March, April and May)?

For customers who received bills with bill date May 1 to 22

To help ease your financial burden and prevent bills from piling up, unpaid balances from bills due March 1 to May 31, 2020 (bill date Feb 21 to May 22) will be converted to monthly installments, in accordance with the ERC Advisories of April 15, May 5, May 22, 2020 and Meralco’s own advisories. The first installment amount, will be due on June 15 at the earliest, and every 15^th of the month for the next four to six months, depending on your consumption group.

Please see grouping below based on your consumption in February 2020:

Classification	Consumption Group	Installment Plan
Group 1	200 kWh and below	Term: 6 months Due date: every 15^th of the month Duration: June to Nov 2020
Group 2	201 kWh and above	Term: 4 months Due date: every 15^th of the month Duration: June to Sep 2020

You will receive a separate bill every month that reflects only the installment amount due. Please note that your regular bill for the month is not included in the installment plan and needs to be paid in full following the due date reflected in said regular bill.

The first installment bills will be delivered starting June 2 until June 6.

Bill Amount Examples for Group 1 (200 kWh and below):

March	- P1,500	Php 5,400 will be converted to Php 900 for 6 months, due every 15th of the month
April	- P1,650
May	- P2,250
Total	- P5,400 total billing for the ECQ months

Here’s an example of the Group 1 payment schedule for regular and installment bills:

	Jun	Jul	Aug	Sep	Oct	Nov	Dec
March, April and May bills paid in installment every 15^th of the month	900	900	900	900	900	900	*No installment*
Regular monthly bill, payable based on bill due date	2,100	2,000	1,800	1,500	1,500	1,500	1,600
Total payable every month	3,000	2,900	2,700	2,400	2,400	2,400	1,600

If you have inquiries regarding your bill, please get in touch with us through the following channels:

Message us on Facebook and Twitter.
E-mail us at customercare@meralco.com.ph
Visit our Meralco Business Centers
Reach us through our 24/7 residential hotline (02) 16211 and our business hotline 16210

My bill date is from May 23 to 31. Does Meralco have an installment plan for ECQ bills (March, April and May)?

To help ease your financial burden and prevent bills from piling up, unpaid balances from bills with bill dates May 23 to 31 (due date June 1 to June 10) will be converted to monthly installments, together with your unpaid balance from March and April bills. This is in accordance with the ERC Advisories of April 15, May 5, May 22, 2020 and Meralco’s own advisories. The first installment amount, will be due on July 15 at the earliest, and every 15th of the month for the next four to six months, depending on your consumption group.

Please see grouping below based on your consumption in February 2020:

Classification	Consumption Group	Installment Plan
Group 1	200 kWh and below	Term: 6 months Due date: every 15^th of the month Duration: July to Dec 2020
Group 2	201 kWh and above	Term: 4 months Due date: every 15^th of the month Duration: July to Oct 2020

The first installment bills will be delivered starting June 2 until June 6.

Bill Amount Examples for Group 1 (200 kWh and below):

March	- P1,500	Php 5,400 will be converted to Php 900 for 6 months, due every 15th of the month
April	- P1,650
May	- P2,250
Total	- P5,400 total billing for the ECQ months

Here’s an example of the Group 1 payment schedule for regular and installment bills:

	Jul	Aug	Sep	Oct	Nov	Dec	Jan 2021
March, April and May bills paid in installment every 15^th of the month	900	900	900	900	900	900	*No installment*
Regular monthly bill, payable based on bill due date	2,100	2,000	1,800	1,500	1,500	1,500	1,600
Total payable every month	3,000	2,900	2,700	2,400	2,400	2,400	1,600

If you have inquiries regarding your bill, please get in touch with us through the following channels:

Message us on Facebook and Twitter.
E-mail us at customercare@meralco.com.ph
Visit our Meralco Business Centers
Reach us through our 24/7 residential hotline (02) 16211 and our business hotline 16210

Why is the installment term shorter for the 201 kWh and above group?

This is based on the ERC Advisory released on May 22. The Energy Regulatory Commission deemed that lower consumption customers (200 kWh and below) should have longer payment periods. This group makes up 75% of the Meralco customer base.
Why is the Installment Plan based on Feb 2020 consumption?
1. Consumption in February is actual and not estimated.
2. February 2020 is the month immediately preceding the ECQ period hence will provide information on latest normal / non-ECQ customer consumption behavior.
The installment is due every 15^th of the month. Can I pay for it earlier?

Yes, you may pay for your installment earlier than the 15^th. Please use the ATM Reference Number or Meralco Reference Number found in your Installment bill.
Where can I pay for my regular bills and installment bills?
For regular bills
1. If your bill shows an amount under Previous Billing and tagged with “Please pay immediately.”, you may pay through the following channels:
  - Any Meralco BC
  - Meralco Online/Meralco Mobile
  - Bayad Center
  - Banks will require new ATM/Meralco Reference Numbers covering pre-ECQ bills.
  You may request for New ATM/MRN Ref. Nos. though the following channels:
  - Message us on Facebook and Twitter
  - Send an email to customercare@meralco.com.ph
  - Call us in our 24/7 Hotline (02) 16211
  - Text 0920-97-16211 (Smart), 0925-77-16211 (Sun), 0917-55-16211 (Globe)
  Please get in touch with us via the following channels if you have concerns regarding your bill:
  - Email us at customercare@meralco.com.ph
  - Facebook and Twitter
2. If your May bill has no line item under Previous Billing, please use the ATM/MRN reference number found in your bill
  
  You may pay through the following channels:
  - Any Meralco BC
  - Meralco Online/Meralco Mobile
  - Bayad Center
  - Banks and authorized payment channels
For installment bills

Your installment bills carry a unique ATM reference number or Meralco Reference Number (MRN). Please use these to pay through the following channels:
- Any Meralco BC
- Bayad Center
- Banks and authorized payment channels
If I want to pay for the Installment Plan, what do I bring?

To ensure smooth transaction, you need to bring the IP bill when paying over the counter such as the Meralco Business Center, Bayad Center and banks.

This is separate from your regular monthly bill.
I was not able to bring my IP bill. How can I pay for it?

For Bayad Center, banks and other over the counter channels, you need to have your Installment Bill’s unique ATM Reference Number or Meralco Reference Number and the installment amount.

For Meralco Business Centers, you will need to provide the Service ID Number to our tellers, so we can help you identify, which bills you want to pay for.
Why do I need Reference Numbers for payments? (ATM Reference Numbers and Meralco Reference Number)
When paying outside of Meralco properties (Meralco Business Center, Meralco Online and Meralco Mobile app), you need to present the ATM reference number or Meralco Reference Number.

This can be found at the bottom part of the bill’s first page:

These unique codes are valid for only 13 days from the date specified (9 days for BDO) in the ATM reference number or Meralco Reference Number.

Date is indicated in the 12th to 15th digits of the ATM reference number.

Date is indicated from the 12th to 17th digit of your Meralco reference number.

Authorized payment channels like banks need the reference numbers and the exact amount to accept your payment.
1. If your bill shows an amount under Previous Billing and tagged with “Please pay immediately.”, you need a new ATM reference or Meralco Reference Number to pay for your Total Amount Due.
  
  Please request for a new/updated ATM reference or Meralco Reference Number through the following channels:
  - Message us on Facebook and Twitter
  - Send an email to customercare@meralco.com.ph
  - Call us in our 24/7 Hotline (02) 16211
  - Text 0920-97-16211 (Smart), 0925-77-16211 (Sun), 0917-55-16211 (Globe)
2. If your bill has no line item under Previous Billing, you may use the ATM/MRN reference number found in your bill to pay for your Total Amount Due.
I want to pay more or less than my total amount due. How can I pay for this?
You will need to request a new ATM reference number and Meralco Reference Number and specify the amount you want to pay for.

You may request for New ATM/MRN Ref. Nos. though the following channels:
- Message us on Facebook and Twitter
- Send an email to customercare@meralco.com.ph
- Call us in our 24/7 Hotline (02) 16211
- Text 0920-97-16211 (Smart), 0925-77-16211 (Sun), 0917-55-16211 (Globe)
Where can I pay my bill?
Which banks accept ATM Reference Number or Meralco Reference Number?
Can I pay for my installment after the 15^th?
The ATM Reference Number and Meralco Reference Numbers found in your installment bill are valid until the 15th of every month as aligned with the due date found in your bill.

If you’re paying beyond the due date, you may pay through the following channels:
- Meralco Business Centers
- Bayad Centers
If paying through banks and other authorized partners, you will need a new ATM Reference Number or Meralco Reference Number.

You may request for a New ATM/MRN Ref. Nos. though the following channels:
- Message us on Facebook and Twitter.
- Send an email to customercare@meralco.com.ph
- Call us in our 24/7 Hotline (02) 16211
- Text 0920-97-16211 (Smart), 0925-77-16211 (Sun), 0917-55-16211 (Globe)
No interest will be applied for late payments.
What will happen if I pay after the 15^th or don’t pay at all for the month?

Customers can still pay for the installment after the installment due date through any Meralco BC and Bayad Center.

Your unpaid monthly installment will appear under "Balance from Previous Installment" in your next Installment Bill.
Can I pay for my installment bill together with my regularly monthly bill?

Regular bills and installment bills may be paid at the same time as long as you make the payment on or before the due dates of both bills. Just make sure to present both bills when paying as these will be processed separately.

When paying online, the bills have to be paid separately using their respective Meralco/ATM Ref. No.
I received my 2^nd installment bill, but I only have money for the first installment.

You may proceed with payment of your first installment. Assuming that your first installment is already past due, you will need to request a new ATM reference and Meralco Reference Number to pay for it.

Your unpaid 2^nd monthly installment will appear under “Balance from Previous Installment” in your next Installment Bill.
Can I opt to pay my installment in full, so I don’t have to pay monthly for the next four or six months?
You may pay in full through
- Meralco Business Centers or Bayad Centers: please bring your March, April and May bills.
- Banks and other authorized payment channels: please bring your March, April and May bills and ensure that you have new/updated ATM/MRNs.
You may request for a New ATM/MRN Ref. Nos. though the following channels:
- Message us on Facebook and Twitter.
- Send an email to customercare@meralco.com.ph
- Call us in our 24/7 Hotline (02) 16211
- Text 0920-97-16211 (Smart), 0925-77-16211 (Sun), 0917-55-16211 (Globe)
Please get in touch with us via the following channels if you have concerns regarding your bill:
- Email us at customercare@meralco.com.ph
- Message us on Facebook and Twitter.

How will I know if there’s an actual reading already?

At the back of your bill, under Metering Information, you will see "Prev Rdg" and "Pres Rdg". If there are values under these columns, this means your bill already reflects an actual reading.

See sample below for a bill with actual reading:

For your reference, we are also showing a sample of an estimated bill:

Rest assured that we will read all meters while abiding with localized guidelines. All estimated readings will be adjusted once meters have been read, and You only need to pay based on your actual consumption.

I have not received my May bill. What can I expect for my June bill?

We have read your meter and your actual consumption will be reflected in the June bill.

Your bill was computed using your consumption covering the period from the last actual meter reading to the actual meter reading in June. This will be referred to as the coverage period.

Please disregard any previously issued bills that were based on estimated consumption in between this coverage period. June bill covers your 4-month actual consumption. Published rates apply for each month.

Please see below sample:

Present Reading		2,800 kWh
Previous Reading*	–	1100 kWh
kWh Consumption		1,800 kWh
Multiplier	x	1
Total kWh Consumption		1,800 kWh

*Previous reading was based on your last actual meter reading.

Payments made and credits applied to previously issued bills within the coverage period will be applied to your June bill and will be reflected as Applied Credits**. The payments you made have already been deducted from the total amount due of this June bill.

**You may refund the excess credits or these can be applied to previous unpaid balance and/or succeeding billing.

If you have inquiries regarding your bill, please get in touch with us through the following channels:

Message us on Facebook and Twitter.
Send an email to customercare@meralco.com.ph
Call us in our 24/7 Hotline (02) 16211
Text 0920-97-16211 (Smart), 0925-77-16211 (Sun), 0917-55-16211 (Globe)

How much will I pay in June?

To help ease your bills payment, you only need to pay one fourth (1/4) of your Current Charges by June 30.

The remaining balance or three fourths (3/4) may be settled in 4 or 6 monthly installments, depending on your February 2020 consumption. These installment payments will be due every 15th of the month starting July 15. This is in accordance with the advisory of Energy Regulatory Commission (ERC) and Meralco’s recent pronouncements.

Please see grouping below based on your consumption in February 2020:

Classification	Consumption Group	Installment Plan
Group 1	200 kWh and below	Term: 6 months Due date: every 15^th of the month Duration: June to Nov 2020
Group 2	201 kWh and above	Term: 4 months Due date: every 15^th of the month Duration: June to Sep 2020

Please see below sample:

June bill as of June 18, 2020- 15,000
¼ of Remaining Balance: P3,750.00
Due Date: 30 June 2020

¾ of the Remaining Balance is payable in monthly installments starting July 15, 2020. Please refer to the table below, for your installment payment schedule. Please expect another letter to explain the details of your installment plan.

Households with consumption of 200 kWh and below (as of Feb 2020)	Households with consumption of 201 kWh and above (as of Feb 2020)
1^st installment: July 15	1^st installment: July 15
2^nd installment: Aug 15	2^nd installment: Aug 15
3^rd installment: Sept 15	3^rd installment: Sept 15
4^th installment: Oct 15	4^th installment: Oct 15
5^th installment: Nov 15
6^th installment: Dec 15

However, you may also opt to pay your June bill in full to prevent bills from piling up.

Why is my June bill so high?
We fully understand your concern if your current bill is higher than your previous months’ bills.

Aside from June reflecting the sum of your actual consumption for 4 months, below are other factors that may have affected the increase:
1. Higher electricity usage during ECQ
  
  More people are at home, and might have used appliances (TV, electric fan, computer, game console, at air conditioner, etc.) for longer periods, and refrigerators are likely opened more frequently.
2. Higher consumption due to hot weather
  
  During hot days, appliances with compressors (like aircons and refrigerators) exert more effort. So even if you use it for the same duration, it uses more power. Meralco Power Lab estimates a 25% to 40% increase in electricity consumption during summer vs cooler months even without increasing usage. With increased use, the consumption goes up proportionately.
I paid for my estimated bills. Has this been deducted from my June bill?

In case you have paid your March 2020, April 2020 and/or May 2020 estimated bills, these payments have been deducted from your June 2020 bill, you can validate the payments you made for March 2020, April 2020 and/or May 2020 on page 2 of your bill under the line "Applied Credits".
I did not pay for my estimated bills. What will my June bill reflect?

Your June bill was computed using your consumption covering the period from the last actual meter reading to the actual meter reading in June.
Where can I find the Applied Credits in my June bill?

Applied Credits will appear on the lower right section of your June bill’s second page. Kindly see below sample:

Explainers have also been provided under "Details of your June bill."
What do I need to pay for my ¼ of my June bill?

Use the ATM Ref. No. or MRN provided under “Details of your June bill” to pay for ¼ of the remaining June balance.
What is the ATM reference number and the MRN in front of my June bill for?

It’s for the Current Charges for June. This is not for your June ¼ bill amount.
How will I know how much of the installment amount I have paid vs. unpaid?
Please get in touch with us via the following channels if you would like to know how much of the installment you have paid vs. unpaid.
- Email us at customercare@meralco.com.ph
- Message us on Facebook and Twitter.
- Our Meralco Business Centers
I am on ADA/ACA. How will my bank charge my account for months with installment payment arrangements?

Installment Plan bills are not yet automatically enrolled under the ADA/ACA Arrangement.

Only Regular monthly bills are part of the Auto Debit and Auto Credit Arrangement.

We were not home or our business was closed during ECQ but I was charged. How will I get a refund?

In case your house was unoccupied or your business was closed, and you received an estimated March 2020, April 2020 and/or May 2020 bill/s:

Your June 2020 bill has been adjusted to reflect your consumption based on the actual meter reading.
If you paid your estimated March 2020, April 2020 and/or May 2020 bill/s, we will refund any overpayment to you at our Business Centers upon presentation of the following requirements:

Refund Details

Amount	Type	Requirements
Less than Php 5,000	Cash	Proof of payment (e.g. official receipt) One government-issued ID If bill is not under your name the refund is for a company, additional requirements are as follows: 1.2 government-issued IDs, proof of ownership, SEC certificate of registration etc.)
More than Php 5,000	Check

If you have inquiries regarding your bill, please get in touch with us through the following channels:

Message us on Facebook and Twitter.
Email us at customercare@meralco.com.ph
Visit our Meralco Business Centers
Reach us through our 24/7 residential hotline (02) 16211 and our business hotline 16210

Will my service be disconnected if I don’t pay for my regular bills or installment bills?

Meralco will not implement service disconnections until October 31, 2020.
I got my March bill last May 2 to 6. Why do I have an unpaid balance? I don’t normally have arrears.
To keep you updated of your account status, your latest bill reflects all payments made and any outstanding amounts as of the time of printing. In the case of your March bill whose printing was delayed until early May, this may already include the amount for your April consumption.

Outstanding balances can be from February 2020 and prior months, which will have a line item that says “Please pay immediately.” The April consumption will reflect the same due date found on your March bill.

Both will be reflected as Previous Billing in the front section of your bill.

Your March amount due will be reflected as Current Charges.

Kindly see below bill samples:
1. Customer March Bill with Previous Balance and April Bill under “Balance from Previous Billing”
2. Customer March Bill with April bill under “Balance from Previous Billing
I got my March bill. Why does it say that my total amount due is zero?

If your total amount due is zero, you may have paid already through your bank, or online, before your March bill was reprinted and delivered to you. Please refer to the Energy Bill Amount Section of your bill for the original total bill amount.
I have credits from meter deposit refund. How do I apply it to future bills? Is this automatic?

You can either apply to future bills or refund the amount. Please present your Meter Deposit Receipt and a valid ID to our Meralco Business Centers.
Since you did not read meters on estimated months, there should be no metering charge.

Rest assured that we are refunding the meter reading cost for our customers’ bills with estimated consumption. You will find this in the Applied Credits Section tagged as "Meter Reading Cost Refund"

I have not received my June bill. What can I expect for my July bill?

We have read your meter and your actual consumption will be reflected in the July bill.

Your bill was computed using your consumption covering the period from the last actual meter reading to the actual meter reading in July. This will be referred to as the coverage period.

Please disregard any previously issued bills that were based on estimated consumption in between this coverage period. July bill covers up to a 5-month actual consumption. Published rates apply for each month.

Please see below sample:

Present Reading		2,800 kWh
Previous Reading*	–	1000 kWh
kWh Consumption		1,800 kWh
Multiplier	x	1
Total kWh Consumption		1,800 kWh

*Previous reading was based on your last actual meter reading.

Payments made and credits applied to previously issued bills within the coverage period will be applied to your July bill and will be reflected as Applied Credits**. The payments you made have already been deducted from the total amount due of this July bill.

**You may refund the excess credits or these can be applied to previous unpaid balance and/or succeeding billing.

If you have inquiries regarding your bill, please get in touch with us through the following channels:

Message us on Facebook and Twitter.
E-mail us at customercare@meralco.com.ph
Visit our Meralco Business Centers
Reach us through our 24/7 residential hotline (02) 16211 and our business hotline 16210

How much will I pay in July?

To help ease your bills payment, you only need to pay one fourth (1/4) of your Current Charges by the due date indicated in your July bill.

The remaining balance or three fourths (3/4) may be settled in 4 or 6 monthly installments, depending on your February 2020 consumption. These installment payments will be due every 15th of the month starting August 15. This is in accordance with the advisory of Energy Regulatory Commission (ERC) and Meralco’s recent pronouncements.

Please see grouping below based on your consumption in February 2020:

Classification	Consumption Group	Installment Plan
Group 1	200 kWh and below	Term: 6 months Due date: every 15^th of the month Duration: August 2020 to Jan 2021
Group 2	201 kWh and above	Term: 4 months Due date: every 15^th of the month Duration: August to November 2020

Please see below sample:

June bill as of July 18, 2020- 15,000
¼ of Remaining Balance: P3,750.00
Due Date: August 3 2020

¾ of the Remaining Balance is payable in monthly installments starting August 15, 2020. Please refer to the table below, for your installment payment schedule. Please expect another letter to explain the details of your installment plan.

Households with consumption of 200 kWh and below (as of Feb 2020)	Households with consumption of 201 kWh and above (as of Feb 2020)
1^st installment: Aug 15	1^st installment: Aug 15
2^nd installment: Sept 15	2^nd installment: Sept 15
3^rd installment: Oct 15	3^rd installment: Oct 15
4^th installment: Nov 15	4^th installment: Nov 15
5^th installment: Dec 15
6^th installment: Jan 15 2021

However, you may also opt to pay your July bill in full to prevent bills from piling up.

Why is my July bill so high?
We fully understand your concern if your current bill is higher than your previous months’ bills.

Aside from July reflecting the sum of your actual consumption up to 5 months, below are other factors that may have affected the increase:
1. Higher electricity usage during ECQ
  
  More people are at home, and might have used appliances (TV, electric fan, computer, game console, at air conditioner, etc.) for longer periods, and refrigerators are likely opened more frequently.
2. Higher consumption due to hot weather
  
  During hot days, appliances with compressors (like aircons and refrigerators) exert more effort. So even if you use it for the same duration, it uses more power. Meralco Power Lab estimates a 25% to 40% increase in electricity consumption during summer vs cooler months even without increasing usage. With increased use, the consumption goes up proportionately.
I received a letter together with my July bill this August. How many months does my bill cover?

Your bill was computed using your consumption covering the period from the last actual meter reading to the actual meter reading in July. Your consumption may cover up to 5 months depending when you meter was last read.
My consumption is covering 2 months (June and July) only. Do I need to pay this in the specified due date? How much do I need to pay?

To help ease your payments, your July bill need not be paid immediately and will be converted into 4 equal monthly installments, starting September 15.
My consumption is more than 2 months. Do I need to pay this in the specified due date? How much do I need to pay?

To help ease your payments, your July bill need not be paid immediately and will be converted into 4 or 6 equal monthly installments, starting September 15. Since this covers ECQ bills, your installment payment schedule is based on your February 2020 kWh consumption based on ERC advisories and Meralco’s pronouncements.
I already received an installment plan. What will happen now?

Your existing installment plan will be restructured to include your July 2020 bill. You will receive a new IP bill reflecting the revised installment amounts and installment payment dates. Rest assured that any payments made to previous installment bill/s have been accounted for.