ERC Advisory for Typhoons Tino and Uwan
(Document dated 10 November 2025, supplementing the Advisory issued on 06 November 2025)
Frequently Asked Questions
1. Who are eligible for the suspension of disconnection for unpaid bills? +
All Meralco customers with unpaid service bills dated November 4 to December 31, 2025, are eligible for the suspension of disconnection. To check if your bill is covered, look for the Bill Date in the upper left section of your bill.
2. Are all bills covered by the suspension of disconnection? +
Unpaid service bills dated November 4 to December 31, 2025 are covered by the suspension of disconnection. To check if your bill is covered, look for the Bill Date in the upper left section of your bill.
3. Which bills and scenarios are not covered by the suspension of disconnection? +
The following bills are excluded from the suspension of disconnection:
- Bills dated November 3, 2025 or earlier, or January 1, 2026 or later
- Bills related to service irregularity
- Disconnection due to non-compliance to required meter relocation
- Prepaid services
4. I want to avail of installment payment. Why was I not allowed? +
Installment payment of up to 2 months only applies to unpaid service bills dated November 4 to December 31, 2025, for customers with a monthly consumption of up to 100 kWh. If your consumption is more than 100 kWh, or if your bill date is not within the period covered, you may not be allowed to avail of installment payment. To check if your bill is covered, look for the Bill Date and your total kWh consumption in the upper left section of your bill.
5. How do I know if I am eligible to avail of up to 2 months installment payment? +
You may request for this for unpaid service bills with a monthly consumption of up to 100 kWh and dated November 4 to December 31, 2025. To check if your bill is covered, look for the Bill Date and your total kWh consumption in the upper left section of your bill.
6. My November bill is 100 kWh or below, but my December bill is above 100 kWh (or vice versa). Can I avail for both bills? +
Installment payment for up to 2 months applies only to unpaid service bills with a monthly consumption of up to 100 kWh and dated November 4 to December 31, 2025. Bills with consumption exceeding 100 kWh or those with bill date that is not within the period covered, may not be allowed to avail of installment payment.
7. What are the requirements to avail of installment payment for 2 months? +
These are the requirements for installment payment.
| Requirements | Requestor | |
|---|---|---|
| Registered customer | Non-registered customer | |
| 1. Request letter | ✔ | |
| 2. Valid ID of Registered Customer | ✔ | ✔ |
| 3. Authorization Letter and Valid ID of Representative, if applicable | ✔ | ✔ |
| 4. Proof of ownership or occupancy | ✔ | |
8. Where can I request for installment payment for 2 months? +
Customers may request via:
• Email: customercare@meralco.com.ph
• Facebook Messenger
• 24/7 hotline: (02) 16211
• Any Meralco Business Center
• Email: customercare@meralco.com.ph
• Facebook Messenger
• 24/7 hotline: (02) 16211
• Any Meralco Business Center
9. Can businesses avail of installment payment for 2 months? +
Business customers with a monthly consumption of up to 100 kWh for unpaid service bills dated November 4 to December 31, 2025 can avail of up to 2 months installment payment.
10. I already have an existing IPA. Can I still request another for my Nov/Dec 2025 bill? +
Customers with unpaid service bills dated November 4 to December 31, 2025, with a monthly consumption of up to 100 kWh may still request for installment payment on top of an existing one. We will create another agreement once you have completed the requirements.
11. What happens when I miss a payment? What if I pay in advance? +
If you fail to pay within the agreed-upon due date, your installment payment agreement will be cancelled. If you pay in advance, thank you, we appreciate prompt payments.
12. Will you charge interest for installment payment? +
We don’t charge interest for installment payment.
13. I availed of 2 months installment payment. Where can I pay? +
You may pay through any Meralco Business Center or through our authorized payment partners with real-time payment posting before the installment due date. You may find the complete list of authorized partners with real-time payment posting: https://mer.ph/PaymentPartners
14. Until when can I request for installment payment? +
You may request for installment payment until December 31, 2025 or the due date of your December 2025 bill, whichever is later. Requests after this date may no longer be accommodated.
15. When will you resume disconnections? +
For bills dated November 4 to December 31, 2025, we will start issuing a 48-hour disconnection notice by January 18, 2026, or the date when your January 2026 bill issued becomes due.