Frequently Asked Questions

Breadcrumb

Home
Frequently Asked Questions

Thank you for your interest in instituting good governance practice in Meralco

If you are aware of any violation of the following corporate governance rules, committed by any our directors, officers or employees, related to the following:

Violation of the Corporate Governance Rules
Violation of the Code of Ethics and Company Code of Employee Discipline or other similar codes
Financial Malfeasance including those relating to financial fraud and questionable accounting and auditing matters

Kindly fill out the appropriate forms (click to download) and submit to any of the CG communication channels

Meralco values your privacy.

We collect your name, address, employee number, job title/position, company/office, contact number, email address, and signature solely to facilitate action on the Violation of Corporate Governance Rules and/or Retaliation Protection report you have submitted. These are accessed by Corporate Governance Office who hold such information under strict confidentiality. These are retained while any of the involved parties is employed in Meralco and shall be disposed of accordingly thereafter.

To know more about how we protect your data, visit Privacy. To exercise your data subject rights, contact cdpo@meralco.com.ph

eReport Mo Form Anti-Retaliation Form

How can we help you?

COVID-19
FAQ

Bills
and Payments

Start or
Modify Service

Outages
and Incidents

Products
and Services

Energy
Efficiency

Business Center
Directory

I have a new email address, how do I update my profile?

How to subscribe to paper-less billing? How to subscribe to paper-less billing? How to subscribe to paper-less billing? How to subscribe to paper-less billing? How to subscribe to paper-less billing? How to subscribe to paper-less billing? How to subscribe to paper-less billing? How to subscribe to paper-less billing? How to subscribe to paper-less billing? How to subscribe to paper-less billing? How to subscribe to paper-less billing? How to subscribe to paper-less billing? How to subscribe to paper-less billing? How to subscribe to paper-less billing? How to subscribe to paper-less billing? How to subscribe to paper-less billing? How to subscribe to paper-less billing? How to subscribe to paper-less billing? How to subscribe to paper-less billing? How to subscribe to paper-less billing? How to subscribe to paper-less billing? How to subscribe to paper-less billing? How to subscribe to paper-less billing? How to subscribe to paper-less billing? How to subscribe to paper-less billing?

What are the features of Meralco Online?

Transact and communicate with Meralco anytime, anywhere

Regardless of time and day, Meralco Online allows you to view and pay your bills as well as report power outage in your area. Aside from being updated on restoration time, you may also sign up for advanced email and SMS alerts for planned outages due to scheduled maintenance.

You may also request for products such as Prepaid Service, Net-Metering, and Peak/Off-Peak through Meralco Online. Same goes for services like service downgrade or upgrade, facility relocation or remodel, and electric service contract changes.

If you would like to apply for electric service for your home or property, Meralco Online is also the place to go. Because we value your feedback, concerns and inquiries can be coursed here and responses are sent either via email or through real-time response from a Meralco agent.

Meralco Online lets you access the Meralco Virtual Engine (MoVE) online app which features a directory of Meralco Business Centers and Bayad Centers as well as the Appliance Calculator and Orange Tag for computing operating costs of every appliance. Meralco MoVE also gives energy efficiency tips and provides updates on new technologies through the Bright Ideas section.

As we continue to develop Meralco Online, you will be able to view power outages and track your electric consumption on a daily or weekly basis in the future.

You may visit www.meralco.com.ph to register and download the Meralco Mobile App. The same app is also available through the Apple App Store for iOS device users and Google Play for Android.

Meralco Online gives you 24/7 access to Meralco services.

With Meralco Online, you can do the following:

View & Pay Bills. Access your bill and pay anytime, anywhere.
Report an Outage. Inform Meralco when there is an outage in your area, and get updates on the time of restoration. You may also enable SMS & email alerts, so you can be notified of planned outages (due to scheduled maintenance) in advance.
Products and Services Requests. Avail of Meralco energy programs, such as Peak/Off-Peak (POP), Prepaid Service (KLoad), and Net-Metering. You may also request for service and account updates, such as service upgrade/downgrade, facility remodel/relocation, and changes in the electric service contract.
Inquire or Give Feedback. Send us your inquiries or concerns and we will give you feedback via email. You may also get real time feedback via chat with a Meralco agent.
Apply for Electric Service. Need electric service for your newly purchased home or additional property? Accomplish the form and submit your requirements online.

Plus, you can access all the functionalities you love from Meralco’s pioneer online app, the Meralco Virtual Engine (MoVE).

Appliance Calculator & Orange Tag help you compute the operating cost of your appliances.
Directory shows you the nearest Meralco Business Center and Bayad Center outlets.
Bright Ideas gives you energy efficiency tips, updates on ongoing appliance promos, and information on new technologies.

Soon, you can also: