Meralco Online Features
Transact and communicate with Meralco anytime, anywhere
Regardless of time and day, Meralco Online allows you to view and pay your bills as well as report power outage in your area. Aside from being updated on restoration time, you may also sign up for advanced email and SMS alerts for planned outages due to scheduled maintenance.
You may also request for products such as Prepaid Service, Net-Metering, and Peak/Off-Peak through Meralco Online. Same goes for services like service downgrade or upgrade, facility relocation or remodel, and electric service contract changes.
If you would like to apply for electric service for your home or property, Meralco Online is also the place to go. Because we value your feedback, concerns and inquiries can be coursed here and responses are sent either via email or through real-time response from a Meralco agent.
Meralco Online lets you access the Meralco Virtual Engine (MoVE) online app which features a directory of Meralco Business Centers and Bayad Centers as well as the Appliance Calculator and Orange Tag for computing operating costs of every appliance. Meralco MoVE also gives energy efficiency tips and provides updates on new technologies through the Bright Ideas section.
As we continue to develop Meralco Online, you will be able to view power outages and track your electric consumption on a daily or weekly basis in the future.
You may visit www.meralco.com.ph to register and download the Meralco Mobile App. The same app is also available through the Apple App Store for iOS device users and Google Play for Android.
Meralco Online gives you 24/7 access to Meralco services.
With Meralco Online, you can do the following:
- View & Pay Bills. Access your bill and pay anytime, anywhere.
- Report an Outage. Inform Meralco when there is an outage in your area, and get updates on the time of restoration. You may also enable SMS & email alerts, so you can be notified of planned outages (due to scheduled maintenance) in advance.
- Products and Services Requests. Avail of Meralco energy programs, such as Peak/Off-Peak (POP), Prepaid Service (KLoad), and Net-Metering. You may also request for service and account updates, such as service upgrade/downgrade, facility remodel/relocation, and changes in the electric service contract.
- Inquire or Give Feedback. Send us your inquiries or concerns and we will give you feedback via email. You may also get real time feedback via chat with a Meralco agent.
- Apply for Electric Service. Need electric service for your newly purchased home or additional property? Accomplish the form and submit your requirements online.
Plus, you can access all the functionalities you love from Meralco’s pioneer online app, the Meralco Virtual Engine (MoVE).
- Appliance Calculator & Orange Tag help you compute the operating cost of your appliances.
- Directory shows you the nearest Meralco Business Center and Bayad Center outlets.
- Bright Ideas gives you energy efficiency tips, updates on ongoing appliance promos, and information on new technologies.
Soon, you can also:
- View your power outage in a map.
- Monitor your daily or weekly electric consumption.
To register, go to www.meralco.com.ph or download the Meralco Mobile App*.
* Supports the latest iOS and Android operating systems. Download via the App Store (Apple) or Google Play (Android).
Account Management – Change in Name
Yes. You may do so by calling the Meralco hotline or through the Meralco website.
We can assist you in changing the name associated to your Meralco Online account when you call our 24/7 hotline at 16211 for residential customers and 16210 for business customers. You can also send the same request through the Contact Us page at the Meralco website.
You may call our 24/7 hotline at 16211 or business hotline at 16210 for assistance. You may also reach us at our Contact Us page at www.meralco.com.ph.
Meralco Mobile App Concerns
Look for the “Report a Bug” button inside the app’s About page.
To report bugs using the Meralco Mobile App, tap the menu icon on the upper-left part of the overview page and then press on “Settings.” At the Settings page, tap “About” and then tap “Report a Bug” at the bottom part of the succeeding page. Type in the details regarding the issue or bug and click “Send.”
However, Meralco Mobile App is only available for Residential and Business customers and not for Corporate or Conglomerate ones.
- Tap the menu icon on the upper-left hand corner of the overview page.
- Tap “Settings.”
- Tap “About.”
- Tap the “Report a Bug” button at the bottom of the page.
- Enter the details of your concern and tap “Send.”
Meralco mobile is only available for Residential and Business customers only. This is not available to conglomerate customers.
These Meralco Online transactions are available through Meralco.com.ph only.
You can conduct partial or advanced payments when you access Meralco Online via our official website. Viewing of payment history and a conglomerate dashboard for corporate customers are also allowed. The same platform also permits subscription to Automatic Payment Arrangement and Service Application. All of the transactions mentioned above are not available in the Meralco Mobile App.
- Advance Payment
- Partial Payment
- Viewing of Payment History
- Conglomerate Dashboard of Corporate Customers
- Subscription to Automatic Payment Arrangement (link out to mobile browser only)
- Service Application (link out to mobile browser only)
These features are still accessible through the new Meralco Mobile App.
Meralco Virtual Engine (MoVE) app users can still access useful features such as the Orange Tag, Appliance Calculator, Bright Ideas, and Business Center Directory in the landing page of the new Meralco Mobile App.
The functionalities of Meralco’s MoVE app can still be accessed in the new Meralco Mobile app. Just launch the app and in the landing page, you will see these functionalities:
- Appliance Calculator
- Bright Ideas
- Orange Tag
- Business Center Directory
Other Registration Requirements – Government & Business
Business, corporate and government customers must prepare these documents for a hassle-free creation of a Meralco Online account.
For sole proprietorship registrants, you need to provide one (1) government-issued ID or two (2) secondary IDs of an authorized representative. An authorization letter from Meralco Online and the DTI Certificate of Business Registration must also be submitted.
For partnerships, you must submit a notarized Partner’s Certificate designating the authorized representative and a secretary’s certificate of registration together with one (1) government-issued ID or two (2) secondary IDs of the authorized representative. An authorization letter from Meralco Online can also be submitted in lieu of the certificate of registration.
For corporations, the latest General Information Sheet, the Securities and Exchange Commission Certificate of Registration, and the notarized Secretary’s Certificate appointing the authorized representative must be submitted together with the one (1) government-issued ID or two (2) secondary IDs of the authorized representative. An authorization letter from Meralco Online can also be submitted in lieu of the Secretary’s Certificate.
For local government units, an LGU certification together with one (1) government-issued ID or two (2) secondary IDs of the authorized representative must be submitted. For other concerns regarding registration to Meralco Online, you may contact our 24/7 hotline at 16211 or the Meralco business hotline at 16210. You can also course your queries through the Contact Us page at www.meralco.com.ph.
Sole Proprietorship:
- One (1) government-issued ID or two (2) secondary IDs of the authorized representative
- DTI Certificate of Registration
- Meralco Online authorization letter
Partnership:
- One (1) government-issued ID or two (2) secondary IDs of the authorized representative
- Secretary’s Certificate of Registration or Meralco Online authorization letter
- Notarized Partner’s Certificate designating the authorized representative
Corporation:
- One (1) government-issued ID or two (2) secondary IDs of the authorized representative
- Securities and Exchange Commission (SEC) Certificate of Registration
- Latest General Information Sheet
- Notarized Secretary’s Certificate appointing the authorized representative or Meralco Online authorization letter
Local Government Unit:
- One (1) government-issued ID or two (2) secondary IDs of the authorized representative
- LGU Certification
For concerns with the registration to Meralco Online, you may call our 24/7 hotline 16211 or our business hotline 16210 or you may also reach us at our Contact Us page at www.meralco.com.ph
Account Management – Password Change and Reset
To avoid expiration of password, here’s how you can change it anytime.
For additional data security, Meralco Online passwords must be changed every six months. To change your password via the Meralco website, click on the avatar next to your name at the upper-right hand corner and tap “My Profile” or click “Update Profile” on the home page. At the profile page, click “Change Password” and type in your current and new passwords. Click “Save” to confirm the change.
If you will change your password using the Meralco Mobile app, press the menu icon at the upper-left hand part of the home page and then click “Settings.” Tap “Change Password” to enter your current and new password and then click “Save” to finalize the changes.
All passwords must meet the conditions specified to better safeguard your account.
You can change your password anytime. You will also be required to change your password every 6 months.
A. Via the Web (www.meralco.com.ph)
- Tap the avatar beside your name on the upper-right hand corner and select “My Profile” or you may click the “Update Profile” tile found in the overview page.
- Once you are in the profile page, click the “Change Password” tab. Provide your current password and the new password.
- Click the “Save” button.
B. Via the Meralco Mobile App
- Tap the menu icon found on the upper-left hand corner of the overview page.
- Tap “Settings.”
- Tap “Change Password.”
- Enter your current password and your new password. Make sure your password meets the specified criteria.
- Tap “Save” on the upper-right hand corner. A prompt will appear once your password has been successfully changed.
Here’s how you can change your password if you can’t remember the previous one.
You will need to reset your password every six months or whenever you had five consecutive unsuccessful log-in attempts. To do so, click on “Forgot Password” on the log-in page and enter the email address associated to your Meralco Online account. Then, click on “Send Confirmation Email.”
After a short while, you will receive a message containing a link to password reset. Click on that link to be redirected to the Reset Password page of Meralco Online. Type and confirm your new password on the specified fields and ensure that they meet the password requirements. Click on “Set Password” and you will be automatically logged in after a successful password reset.
Please note that 5 failed log-in attempts will prevent you from accessing your Meralco Online account. A password reset is necessary.
You may reset your password as follows:
- In the log-in page, click on “Forgot Password?.”
- Enter the email address which you used to create your Meralco Online account.
- Click the “Send Confirmation Email” button. An email with the link to reset your password will be sent.
- Click the link in the email. You will be redirected to the Meralco Online Reset Password page.
- Enter your new password and confirm new password. Make sure your password meets the specified criteria.
- Click the “Set Password” button. You will automatically be logged in once your password has been successfully reset.
Please note that after every six (6) months your password will expire.
Registration Issues
It has been delivered but maybe not in your email inbox.
Kindly check your email’s spam folder if you can’t find the validation email in your main inbox. If it is not in spam, you may contact us at our 24/7 hotline at 16211 or business hotline at 16210 for assistance.
If you can’t find the validation email in your inbox, please check your spam folder.
For concerns on the validation email, you may call us at our 24/7 hotline at 16211 or business hotline at 16210 for assistance.
Make sure that the email address has not been used before.
Each email address can only be connected to one Meralco Online account. Therefore, one email cannot be used to register multiple accounts. We also suggest that you use an active, personal email account to have fast access to our notifications and updates. If you can’t use your active email that has not been used to register previously, you may contact us at our 24/7 hotline at 16211 or the Meralco business hotline at 16211 for assistance. You may also course this concern through the Contact Us page at the official Meralco website.
Your email address may only be associated to one (1) Meralco Online account. It cannot be used to register multiple Meralco Online accounts. It is also important to use an active personal email address as all updates and notifications will be sent there. If your email is active & valid and has not been previously used for any Meralco Online account, please call us at our 24/7 hotline at 16211 or business hotline at 16210 for assistance or you may reach us at our Contact Us page at www.meralco.com.ph
Yes, but we will have to guide you through the process.
Email addresses that have been previously connected to a deactivated Meralco Online account can be used for registering a new account. However, you will have to contact our 24/7 hotline at 16211 for residential customers and 16210 for business customers for additional information about this process.
Yes, you may call our hotline at 16211 for residential customers and 16210 for business customers for more information.
The little details in your bill make a huge difference.
You can’t register for a Meralco Online account if you are using an electric bill that is beyond two months old. If you can’t proceed with the details in your latest bill, kindly use the requested information from the previous month’s bill.
It’s also possible that you have encoded a comma in the kWh field that only accepts numbers. You may also check if the kWh and the bill date match. If they don’t, it could be the reason why the Meralco Online account registration is not pushing through.
Kindly make sure as well that you selected “I already have a Meralco bill” instead of “I haven’t received my first Meralco bill” or vice versa during the registration process.
Here are the possible reasons why you cannot register:
- You are using an old bill. Meralco Online will only accept details found on any of your bills from the past 2 months. If you are using the details from your latest bill received within the past 3 days and still cannot proceed, try using the details from your previous month’s bill.
- You placed a comma in the kWh field. The kWh field only accepts numbers.
- Your kWh and bill date do not match. Make sure to get the correct details from any bills from the past 2 months.
- You accidentally selected the “I haven’t received my first Meralco bill” instead of “I already have a Meralco bill”, or vice versa. Make sure to click the correct button.
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Check the nature of your Service ID Number.
You can’t register using your Service ID Number (SIN) maybe because it is not active or is pending for termination. It’s also possible that it is associated to two (2) Meralco Online accounts. You may un-enroll the number by contacting our 24/7 hotline at 16211 for residential customers of 16210 for business customers. This request can also be coursed through Meralco Online’s Contact Us page.
Other reasons why you can’t register using the SIN is if it’s for a prepaid electricity account or if it is under a residential customer and switcher. For the latter case, the landlord or property lessor must request the removal of the former lessee’s Meralco Online account before the new lessee can create an account using the same SIN.
For Service ID Numbers that fall under a corporate account, you may keep in touch with the Relationship Manager to request registration to Meralco Online.
Here are the possible reasons why you can’t register:
- Your Service ID Number (SIN) is not active or is pending termination.
- Your Service ID Number (SIN) is already associated to two (2) Meralco Online Accounts, the maximum allowed by our system. You may un-enroll the SIN from those accounts by reaching Meralco through the Contact Us of Meralco Online, or calling us at 16211 for residential or 16210 for business customers.
- Your Service ID Number (SIN) is for a Prepaid electricity account (KLoad).
- Your Service ID Number (SIN) is under a Corporate account. For Corporate accounts, you may get in touch with your Relationship Manager to request for enrollment to Meralco Online.
- Your Service ID Number (SIN) is under Residential customer and switcher.
The landlord/lessor should be able to request to remove the service from the former lessee’s Meralco Online account and allow the new lessee to create an account using the same SIN.
Social Media Account Linking and Un-Linking
Get easy access to Meralco Online through your social media account.
To link your Facebook account via the Meralco website, tap the avatar beside your name on the upper-right hand portion and click “My Profile” or click “Update Profile” in the home page. Click on “Link to Facebook” at the profile page and the Log in to Facebook prompt will appear. Click on “Link Account” button to complete the process.
If you will link to Facebook via the Meralco Mobile app, tap the menu icon at the upper-right hand corner of the overview page then click “Settings.” Next, press “My Profile” before tapping the “Link to Facebook” button. After logging in to Facebook, tap the “Link Account” button to connect Facebook with your Meralco account.
A. Via the Web (www.meralco.com.ph)
- Tap the avatar beside your name on the upper-right hand corner and select “My Profile” or you may click the “Update Profile” tile found in the overview page.
- Once you are in the profile page, click the “Link to Facebook” button.
- Log in to Facebook.
- Tap “Link Account” button.
B. Via the Meralco Mobile App
- Tap the menu icon found on the upper-right hand corner of the overview page.
- Tap “Settings.”
- Tap “My Profile.”
- Tap the “Link to Facebook” button at the bottom of the page.
- Log in to Facebook.
- Tap “Link Account” button.
Here’s how to remove social media connections from our Meralco Online account.
To unlink your Facebook account from Meralco Online, follow the steps found here. To disconnect your Google account, click here. However, transmitted data from previous transactions can still be accessed. To completely unlink your social media accounts from Meralco Online, you may contact our 24/7 hotline at 16211 for residential customers or 16210 for business customers. You can also send a request via email to customercare@meralco.com.ph.
Upon request of unlinking your social media accounts to Meralco online, you must provide a valid ID and the reason for un-linking from the Meralco Online account. You must also submit important details like name, email address and primary mobile number.
- For Facebook, follow the steps found in this link: https://www.facebook.com/help/204306713029340/
- For Google, follow the steps found in this link: https://support.google.com/accounts/answer/112802?hl=en&ref_topic=7188760
To completely un-link your Meralco Online from your social media accounts, please call our 24/7 hotline 16211 for residential customers or our business hotline 16210, or email us at customercare@meralco.com.ph.
The following should be provided:
- Valid ID (click here for the list of accepted IDs)
- Reason forum-linking for un-linking of Meralco Online account
- Details associated to your Meralco Online account, including name, primary mobile no., and email address
Service Management
See the registered services under Meralco Online through the Meralco website or mobile app.
To view the enrolled services to your Meralco Online account using Meralco.com.ph, click on “Accounts” at the menu bar and then select “Manage Accounts.” The same page can also be accessed through the “View Account Details” option in the overview page. In the following page, choose the accounts or Service ID Numbers enrolled under your account that you would like to view from the dropdown field then click “Submit.”
If you are viewing using the Meralco Mobile App, you can tap the menu icon at the upper left hand corner before pressing “Switch Service” or tap “Settings” then “Select Add/Switch Service.” This will launch a page showing the services subscribed to your Meralco Online account. The one with an orange icon is the default service. Make sure that you select the correct service when transacting with Meralco via the mobile app.
To view the services currently enrolled in your Meralco Online account:
A. Via the Web (www.meralco.com.ph)
- Click “Accounts” on the menu bar and select “Manage Accounts” or click the “View Account Details” tile in the overview page.
- You may choose to view all Accounts/Service ID Numbers (SINs) enrolled under your account or just choose a specific Account/SIN you wish to view from the dropdown field.
- Click “Submit.”.
B. Via the Meralco Mobile App
- Tap the menu icon on the upper-left hand corner of the overview page.
- Tap “Switch Service.”
OR
- Tap the menu icon on the upper-left hand corner of the overview page.
- Tap “Settings.”
- Tap “Select Add/Switch Service.”
It will launch a page with the service/s subscribed to your Meralco Online account. The service with the orange icon is the default service. The details are reflected in the overview page and other pages of the app. When transacting with Meralco using the app, make sure to set the specific service you would like to transact for.
Service Enrollment for Residential
You can add as many residential services as you want but business services are not allowed.
If you wish to add a residential service using the Meralco website, click on “Accounts” on the menu bar then select “Enroll a Service.” Provide the information required in the fields marked with an asterisk (*) and then click “Submit” to complete the process.
If you will use the Meralco Mobile App, look for “Switch Service” after tapping the menu icon at the upper-left corner of the main page. Then, tap “Add” on the Add/Switch Service page and fill in the required information marked with an asterisk. Click “Add” to finish adding the record. The Add/Switch Service page can also be accessed through the Settings option under the main menu icon.
A maximum of two Meralco Online accounts are allowed per Service ID number.
If you created your Meralco Online account using a residential service, there is no limit to the number of residential services that you can add to this account. However, adding of business services is not allowed.
Here are the steps in adding residential service/s:
A. Via the Web (www.meralco.com.ph)
- Click “Accounts” on the menu bar and select “Enroll a Service.”
- Provide all the required information, which are marked with an asterisk (*).
- Click the “Submit” button.
B. Via the Meralco Mobile App
- Tap the menu icon on the upper-left hand corner of the overview page.
- Tap “Switch Service.”
- Tap “Add” on the upper-right hand corner of the Add/Switch Service page.
- Provide all the required information, which are marked with an asterisk (*).
- Tap “Add” on the upper-right hand corner.
OR
- Tap the menu icon on the upper-left hand corner of the overview page.
- Tap “Settings.”
- Tap “Add/Switch Service.”
- Tap “Add” on the upper-right hand corner of the Add/Switch Service page.
- Provide all the required information, which are marked with an asterisk (*).
- Tap “Add” on the upper-right hand corner.
Please note that you are only allowed to have two (2) Meralco Online accounts per Service ID number
List of Accepted IDs
Here are the government-issued IDs that we acknowledge
Here are the government-issued IDs that we accept when signing up for a Meralco Online account. Kindly ensure that the any of these that you will submit are genuine and unexpired.
- COMELEC Voter’s ID – old and new versions
- LTO Driver’s License
- Firearm’s License ID
- GSIS ID – old and new versions
- IBP ID
- NBI Clearance
- PhilHealth ID – old and new versions
- Philippine Passport
- Police Clearance
- Postal ID
- PRC License ID
- Senior Citizen ID
- SSS ID – old and new versions
- BIR TIN ID – old and new versions
- Unified Multipurpose ID (UMID)
- Any other Philippine (either local or national) or foreign government-issued ID with picture and signature
- Commission on Elections (COMELEC) Voter’s ID
- Driver’s License
- Firearm’s License ID
- Government Service and Insurance System (GSIS) ID
- Integrated Bar of the Philippines (IBP) ID
- National Bureau of Investigation (NBI) Clearance
- Old version of GSIS, PhilHealth, SSS, TIN, or Voter’s ID
- Philippine Health Insurance (PhilHealth) ID
- Philippine Passport
- Police Clearance
- Postal ID
- Professional Regulatory Commission License (PRC) ID
- Senior Citizen ID
- Social Security System (SSS) ID
- Tax Identification Number (TIN) ID
- Unified Multipurpose ID
- Any other Philippine (either local or national) or foreign government-issued ID with picture and signature
Service Enrollment for Business
Though the process is the same, addition of residential services is not allowed.
Adding additional business services to your Meralco Online account is just the same as adding residential services. If you wish to add a business service using the Meralco website, click on “Accounts” on the menu bar then select “Enroll a Service.” Provide the information required in the fields marked with an asterisk (*) and then click “Submit.”
If you will use the Meralco Mobile App, look for “Switch Service” after tapping the menu icon at the upper-left corner of the main page. Then, tap “Add” on the Add/Switch Service page and fill in the required information marked with an asterisk. Click “Add” to finish adding the record. The Add/Switch Service page can also be accessed through the Settings option under the main menu icon.
A Biz Partner Manager will contact you after submitting the details.
Meanwhile, corporate customers must contact a Relationship Manager to request the addition of more business services. However, they are not allowed to add residential services to their Meralco Online account.
Adding additional business service has the same process with a Residential account. The steps are as follows:
A. Via the Web (www.meralco.com.ph)
- Click “Accounts” on the menu bar and select “Enroll a Service.”
- Provide all the required information, which are marked with an asterisk (*).
- Click the “Submit” button.
B. Via the Meralco Mobile App
- Tap the menu icon on the upper-left hand corner of the overview page.
- Tap “Switch Service.”
- Tap “Add” on the upper-right hand corner of the Add/Switch Service page.
- Provide all the required information, which are marked with an asterisk (*).
- Tap “Add” on the upper-right hand corner.
OR
- Tap the menu icon on the upper-left hand corner of the overview page.
- Tap “Settings.”
- Tap “Add/Switch Service.”
- Tap “Add” on the upper-right hand corner of the Add/Switch Service page.
- Provide all the required information, which are marked with an asterisk (*).
- Tap “Add” on the upper-right hand corner.
Please note that after submission, your Biz Partner Manager will get in touch with you.
Account registration and enrollment of additional services are disabled for Corporate customers. You may get in touch with your Relationship Manager to request to add additional business services to your account. There is no limit to the number of business services which can be added to this account. However, adding of residential services is not allowed.
Account Log-In Automation for Meralco Mobile App
Yes. Just tick the box beside “Remember Me” in the log-in page.
You can save your email address by checking the tick box beside “Remember Me” in the log-in page. Once you do this, you need not type your email address again during succeeding log-ins.
Yes. In the log-in page, make sure the tickbox beside “Remember Me” is checked so that you do not need to type it again.
Enable the “Keep me logged in” toggle button under “Settings.”
To keep your account logged in, tap the menu icon on the upper-left hand portion of the Overview page and tap “Settings.” From there, enable the toggle button beside “Keep me logged in” so that you won’t have to enter your log-in details again.
- Tap the menu icon on the upper-left hand corner of the Overview page.
- Tap “Settings.”
- Enable the toggle button beside “Keep me logged in.”
Service Un-Enrollment
You can reduce the service via Meralco.com.ph or the Meralco Mobile App
To reduce services via the Meralco website, click “Accounts” on the Menu Bar or “View Account Details in the overview page. From there, select from the dropdown menu the Service ID Number (SIN) that you want to delete and click “Submit.” From the table showing the connected ID numbers in orange font, click the one you wish to delete from your account. Doing so will launch another page that shows its details. Click “Un-Enroll Electric Service” and a prompt signifying that the numbers has been removed will appear.
If you will use the Meralco Mobile app, tap “Switch Service” after pressing the menu icon at the upper left corner of the main page. Then, tap on the service that you want to un-enroll and its icon will turn orange. Go back to the overview page and the details of the service for un-enrollment should be shown here. Tap the tile containing the Service ID Number and icon to access the Accounts page. From here, scroll to the bottom and click “Un-Enroll” service. You can also access the Accounts page by tapping “Accounts” inside the menu button at the upper-left corner.
A. Via the Web (www.meralco.com.ph)
- Click “Accounts” on the menu bar and select “Manage Accounts” or click the “View Account Details” tile in the overview page.
- Select the Service ID Number (SIN) you wish to delete from your account from the dropdown list. Click the “Submit” button.
- It will launch a table that shows the Service ID Number (SIN) in orange font. Click on the SIN you wish to delete from your account.
- It will launch another page with all the details of that service. Click the “Un-Enroll Electric Service” button found at the upper-right hand side of the page.
- A prompt will appear once the service has been successfully removed.
B. Via the Meralco Mobile App
- Tap the menu icon on the upper-left hand corner of the overview page.
- Tap “Switch Service.”
- Tap the service which you want to un-enroll. The icon of this service will turn orange upon selection.
- Go to the overview page. The details of the service you want to un-enroll should be the one shown here.
- Tap the tile on the left that contains the Service ID Number (SIN) and icon. You will be directed to the accounts page.
- Scroll to the bottom and tap the “Un-Enroll Service” button.
OR
- Tap the menu icon on the upper-left hand corner of the overview page.
- Tap “Switch Service.”
- Tap the service that you want to un-enroll. The icon of this service will turn orange upon selection.
- Tap the menu button on the upper-left hand corner of the overview page.
- Tap “Accounts.”
- Scroll to the bottom and tap the “Un-Enroll Service” button.
Un-Enrollment Issues
It’s either because you are tagged as payor or subscribed to paperless billing.
Meralco Online users who are subscribed to paperless billing or are identified as payor cannot unenroll service unless they unsubscribe to paperless billing first. If you wish to un-enroll from Meralco Online even if you are still subscribed to paperless billing, you may call our 24/7 hotline at 16211 or business hotline at 16210. The same request can also be sent through the Contact Us page at the Meralco website. Meralco Online accounts with no enrolled services will be deactivated after 30 days.
Users who subscribed to paperless billing or are tagged as payor are not allowed to unenroll services from their Meralco Online account. You must unsubscribe to the Paperless Billing first before removing the service from your Meralco Online account or you may call our 24/7 hotline at 16211 or business hotline at 16210 for assistance. You may also reach us at our Contact Us page at www.meralco.com.ph
Please note that Meralco Online accounts with no enrolled services will be deactivated after 30 days.
Just follow the steps on how to add or enroll a service again.
Kindly refer to steps on how to add-enroll a service if you accidentally un-enrolled a service from your Meralco Online account.
If you accidentally un-enrolled a service from your Meralco Online account, refer to the steps on how to add-enroll a service.
Recommended Browser and OS
Meralco Online works best on Firefox, Chrome, Safari, or Internet Explorer
To enjoy the full benefits of Meralco Online, we suggest that you access it through updated versions of Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Internet Explorer.
The suggested browser for Meralco Online is the upgraded versions of Firefox, Chrome, Safari or Internet Explorer.
Meralco Online works best on Android Nougat and Oreo as well as iOS 11 and 12.
To enjoy the full benefits of the Meralco mobile app, we suggest that you access it using Android Nougat and Oreo operating systems. Likewise, it works best on iOS 11 and 12 for Apple users.
For Android users, the suggested version is Nougat and Oreo. While for iOS users, the suggested version is iOs 11 and iOS 12.
De-Activation of Meralco Online Account
You can only deactivate an account through the Meralco website.
De-activating a Meralco Online account can only be done through Meralco.com.ph. To do so, log-in to the website and click the user icon at the upper right side of the page. Then, click on “My Profile” and then click on “De-Activate Meralco Online Account” to the right of the profile page. After specifying the reason for de-activation on the appropriate field, click “Submit” and wait for the email certifying a successful de-activation. De-activation is not allowed if you are subscribed to paperless billing.
Account de-activation can only be done via browser. You can’t de-activate your Meralco Online account via the Meralco Mobile App.
- Log in to Meralco Online at www.meralco.com.ph. Click on the user icon on the upper-right hand corner of the page.
- Click “My Profile.”
- Click on “De-Activate Meralco Online Account” on the right side of the page. Specify the reason for de-activating your account.
- Click “Submit.” An email will be sent to you upon successful de-activation.
If you are subscribed to paperless billing you will not be able to deactivate your Meralco Online account, You have to unsubscribe first to be able to deactivate.
Look for Activity Tracker in the Meralco website or mobile app.
You can view your transaction history via Meralco.com.ph by clicking “View Activity Tracker” on the overview page. A list of each transaction will be shown and you may click the reference number to see more details.
When using the Meralco Mobile App, you can access the Activity Tracker after tapping the menu icon on the upper-left corner of the main page. To view more details for each transaction, tap the arrow beside each record.
To view your transaction history:
| Via browser | Via Meralco Mobile app |
| 1. Click the “View Activity Tracker” tile in the overview page. | 1. Tap the menu icon on the upper left-hand corner of the Overview page. |
| 2. You may click the reference number of each transaction to view more details. | 2. Tap “Activity Tracker.” |
| 3. Tap the arrow beside each of the transactions listed to view more details. |
Meralco Account Management – Change Personal Information
Update your personal details in a few easy steps.
If you would like to update via the Meralco website, click on the avatar next to your name on the upper-right hand corner and select “My Profile.” You can also access the profile page when you click “Update Profile” in the overview page. Then, click on “Edit Info” or any pencil icon on the profile page to edit the details. Everything but the name and email address can be edited. Once you are done editing, click on “Save.”
If you are updating using the Meralco Mobile App, just click the menu icon at the upper left-hand portion of the home page then tap “Settings.” Next, tap “My Profile” and then “Edit” on the upper-right hand part of the profile page. Type in the updated details for every field except for name and email address. After editing, click “Save” and wait until a notification confirming the changes appear.
A. Via the Web (www.meralco.com.ph)
- Tap the avatar beside your name on the upper-right hand corner and select “My Profile” or you may click the “Update Profile” tile fond in the overview page.
- Once you’re in the profile page, click the “Edit Info” button or any of the pencil icons found on the page. All fields, except your name and email address, can be edited.
- Click the "Save" button.
B. Via the Meralco Mobile App
- Tap the menu icon found on the upper left-hand corner of the overview page.
- Tap “Settings.”
- Tap “My Profile.”
- Tap “Edit” on the upper-right hand corner. All fields, except your name and email address, can be edited.
- Tap “Save” on the upper-right hand corner. A prompt will appear once changes have been successfully saved.
Account Management – Change of Notification Settings
Select the type of reminders you want to receive from Meralco in a few easy steps.
If you will modify via the Meralco website, tap the avatar beside your name on the upper-right hand portion and click “My Profile.” You can also access the profile page by tapping “Update Profile” at the overview page. At the profile page, click on “Notifications” to land on the page wherein you can modify the settings. Click “Save” when you are done selecting your notifications.
If you are updating via the Meralco Mobile App, tap the menu icon at the upper left-hand portion of the main page to access “Settings.” Tap on that option and then scroll down to choose “Preferred Communication Channels.” You can expand the available options per notification type by pressing the plus (+) sign and select the type of notifications you want to receive. Take note that SMS notifications for payment reminders are not allowed. Once you are done selecting the notifications, tap “Save Preferences” to confirm changes.
A. Via the Web (www.meralco.com.ph)
- Tap the avatar beside your name on the upper-right hand corner and select “My Profile” or you may click the “Update Profile” tile found in the overview page.
- Once you are in the profile page, click the “Notifications” tab and modify your notification settings.
- Click the “Save” button.
B. Via the Meralco Mobile App
- Tap the menu icon found on the upper-left hand corner of the overview page.
- Tap “Settings.”
- Scroll down to “Preferred Communication Channels.”
- Tap the plus sign (+) to show the available channels per notification type. Note that SMS notifications can’t be enabled for Payment Reminders.
- Tap the toggle button to enable or disable notification channels.
- Tap the “Save Preferences” button to save your changes.
Activity Tracker with Meralco Online
Look for Activity Tracker in the Meralco website or mobile app.
You can view your transaction history via Meralco.com.ph by clicking “View Activity Tracker” on the overview page. A list of each transaction will be shown and you may click the reference number to see more details.
When using the Meralco Mobile App, you can access the Activity Tracker after tapping the menu icon on the upper-left corner of the main page. To view more details for each transaction, tap the arrow beside each record.
A. Via the Web (www.meralco.com.ph)
- Click the “View Activity Tracker” tile in the overview page.
- You may click the reference number of each transactions to view more details.
B. Via the Meralco Mobile App
- Tap the menu icon on the upper-left hand corner of the overview page.
- Tap “Activity Tracker.”
- Tap the arrow beside each of the transactions listed to view more details.
Account Management – Change of Icon in Mobile App
Select from a number of icons available at the “Accounts” section of the app.
You can edit the icon associated to your service by tapping the menu icon on the upper-left hand portion of the app’s overview page. From there, tap “Accounts” and then tap “Edit” on the upper right part. Tap “Edit” under the icon to view the available options. Choose an icon to confirm the change.
- Tap the menu icon on the upper-left hand corner of the overview page.
- Tap “Accounts.”
- Tap “Edit” on the upper-right hand corner.
- Tap “Edit” under the icon.
- Choose an icon.
Account Management – Change of Service Nickname
Be it on the website or the app, Meralco makes it easy to edit your associated nickname.
If you will change your service nickname via the Meralco website, click “Accounts” on the menu bar then select “Manage Accounts.” You can also access the same page by clicking “View Account Details” in the home page. Then, select the Service ID Number corresponding to the nickname you want to edit and click “Submit.” Next, click the pencil icon next to the SIN on the info table that will appear and input your desired nickname. Click on “Save” to confirm the change.
If you will be editing using the Meralco Mobile app, tap on the menu icon at the upper-left hand part of the home page and select “Accounts.” Tap “Edit” on the upper-left hand section of the succeeding page and then type in your desired nickname. Press “Save” to confirm changes and a prompt will appear once the revisions have been saved.
A. Via the Web (www.meralco.com.ph)
- Click “Accounts” on the menu bar and select “Manage Accounts” or click the “View Account Details” tile in the overview page.
- Select the Service ID Number (SIN) with the nickname you want you want to edit. Click the “Submit” button.
- It will launch a table that shows the Service ID Number (SIN) you selected. Click the pencil icon beside the SIN to edit or assign a nickname.
- Click the “Save” button.
B. Via the Meralco Mobile App
- Tap the menu icon on the upper-left hand corner of the overview page.
- Tap “Accounts.”
- Tap “Edit” on the upper-right hand corner. Enter or change the nickname.
- Tap “Save.” A prompt will appear once changes have been successfully saved.
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