We will continue to focus on our customers, our operating excellence, our technology innovations and digital transformation, and on our growth and profitability pillars, to create and deliver sustained value to Meralco customers and Meralco shareholders.
Powered by service, Meralco moves forward to stretch the boundaries of what is possible, buoyed by a strong determination to succeed and an innovative spirit, armed with foresight and flexibility to embrace change and create a brighter future for the customers of today and tomorrow.
Power to Respond. MERALCO builds up its technological capability with a modern System Control Center that is more responsive to the increasing and more complex needs of customers and, at the same time, ready to take on the challenge of the Internet generation who expects answers in real time.
The resolute character to serve reaches beyond our business borders, beyond the call of duty, beyond the norm. On our cover is a Meralco lineman whose face manifests the desire to serve and pursue the Company’s commitment to the customer, the community and the country. The pages of this Report qualify what “Service” means to Meralco: creating options, trailblazing efforts, putting the consumer first, rendering service with a smile, notching unparalleled performance.